The following is a release from the Knoxville Area Chapter of the American Red Cross, a Chamber member.
The Knoxville Area Chapter of the American Red Cross has been named one of the highest-performing chapters in the United States by the national American Red Cross, headquartered in Washington, D.C.
Only 90 out of 756 U.S. Red Cross chapters received the designation of being named a “high-performing chapter.”
“This outstanding achievement is the result of the hard work of our 19 employees and more than 1,900 volunteers, who consistently deliver the highest levels of service to those in need” said Allan Cox, chapter chairman. “All of us who are part of the Knoxville Area Chapter are extremely pleased to receive this award.”
Chapters were graded on a comprehensive set of 47 performance criteria as part of the Red Cross Chapter Performance Standards system. High scores in all areas of the evaluation are required to receive the honor. Among the performance standards in which the chapter excelled are:
- Achieving and maintaining proven disaster readiness and response capability to serve the community
- Training significant percentages of people in CPR, First Aid and other safety courses
- Ensuring strong efficiency in use of donated dollars, with emphasis on program expenditures
- Achieving high levels of customer satisfaction, as demonstrated through ongoing client surveys
In 2007, the 10-county region of the Knoxville Area Chapter provided relief to 247 families following local house and apartment fires, trained over 30,000 people in one or more lifesaving course, provided emergency communications for over 800 military personnel and their loved ones and did much more while spending some 88 cents of every dollar on programs and services.
In November 2005, Red Cross was selected as a “Best-Practice Partner” by the American Productivity and Quality Center (APQC), for the Chapter Performance Standards system itself, which was formally recognized as a best practice for both non-profit and for-profit corporations. The APQC is a not-for-profit organization which has specialized in benchmarking and identifying business-related best practices for nearly 30 years.
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